TERMS AND CONDITIONS
Type of vehicle
It is the customer’s responsibility to ensure that they order the correct type of vehicle when booking their ‘Airport Transfer’ in order to carry the right number of passengers and amount of luggage. We reserve the right to send you an upgraded vehicle than the one originally chosen by you if it is unavailable at that time
Prices quoted are calculated taking into account the distance, time and the number of passengers travelling in a particular journey. Please note that additional charge will apply to extra services provided such as ‘Meet and Greet’, additional pick ups and drop offs etc.
When you book an ‘Airport Transfer’ over the phone, our team ensures that accuracy is maintained. It is the customer’s responsibility to ensure that the information being passed on to us is not inaccurate or incorrect. We will not be held responsible for any incorrect information provided by a third party either.
When you book an ‘Airport Transfer’ online or over the phone, you will receive a confirmation e-mail which will have all the details that you have provided us with regards to your journey. It is your responsibility to check that the information received by us is correct. Once we have assigned a driver for your journey, you will receive another email which will contain the driver’s name and phone number. You must be able to present that e-mail to your driver before you board the vehicle else failure to do so will result in the booking being forfeited with no refund.
Payments can be made by the following methods:
- All major debit and credit cards accepted. No cheques please.
- Please note that for all bookings made by debit/card card there will be an additional charge if applicable. In order to prevent fraud, any bookings made by debit/credit card are subject to verification and therefore the customer may be asked to provide a proof of valid ID along with the card used to make that booking.
Waiting Time Charges
For pick ups from all the airports, we do not charge for the 1st hour from the landing time. Any further waiting time will be charged at £20 per hour pro rata irrespective of any reason.
For pick ups from home, hotels, offices and any other venues, we do not charge for 10 minutes from the actual booking time. Any further waiting time will be charged at £20 per hour pro rata irrespective of any reason from the very first minute and not the 11th minute.
Flight delays are exempt from these charges.
Additional Passengers and Luggage
Additional passengers and luggages may be added with the permission of Vogue Chauffeurs control to the car ordered but not exceeding the numbers per vehicle type ordered.
Additional Drop offs and Pick ups
Additional drop offs and pickups will be charged on the per mile basis or at a minimum fee of £5 whichever is greater.
All the cash bookings can be cancelled free of charge with a minimum of 12 hour notice. However, there will be a £6 admin fee charged for all the pre – paid bookings. Any cancellations made within 12 hours of the pick up time will not be refunded. The cash bookings that are secured by debit/credit card will also be fully charged in this case.
All the cancellations must be notified to Vogue Group Ltd t/a Vogue Chauffeurs through e-mail at VogueChauffeurs@gmail.com or over the phone at 00 44 (0) 20 3417 7887.
Customers can re-book their journey via phone, email or on the website. You will receive the confirmation e-mail for your booking straight away. By law, the drivers are not permitted to take any bookings directly and therefore all the bookings must be made through the mediums mentioned above.
Customer can amend their bookings via phone, e-mail or on the website if the booking was originally made on the website. (Please note that the website requires a minimum of 12 hour notice period to accept any amendments and the customer has to be registered on it). We strongly recommend you to make any amendments over the phone or via e-mail. You will receive a confirmation e-mail with the amended details. No amendments must be made with the driver directly in any case.
Contact us as soon as possible on +44 (0) 20 3417 7887. We will arrange your transfer for a new date/time free of charge as long as the driver has not been dispatched. If you fail to inform us, this will result in full charge.
The ‘Qoute Me’ feature online or any bookings made over the phone do not include any Toll charges. Therefore wherever applicable, the driver will ask the passenger for money or the customer can choose to pay by credit/debit card as per his convinience.
No show means if a passenger fails to meet the driver on the pick up time and fails to make a contact with the driver or the customer support team. This includes bookings from home, offices, hotels or any other private address.
In case of pick up from an airport, if the passenger fails to meet the driver within an hour and a half of flight landing time and doesn’t make any contact either with the driver or the customer support team in order to update us on the status of their flight, it will be considered as No show. However, if the passenger is late but manages to make a contact, normal waiting time charges will apply.
Also, any bookings made for wrong date and/or time will be considered as No show.
Please note that in an event of No show, any bookings paid by credit/debit card will not be refunded. All the cash bookings (secured by a credit/debit card) will also be fully charged.
The driver is entitled to choose a route to a destination which he thinks is most suitable, taking the facts like traffic, diversions, time, road closures etc into consideration.
Vogue Group Ltd t/a Vogue Chauffeurs will accept no liability for any missed flights, Severe traffic delays, road closures, accidents, breakdowns, extreme weather conditions or any circumstances that were unforeseen. There could be unpredicted traffic delays and therefore the passengers are adviced to arrive at the airport terminal at least 2 hours prior to the flight departure. The company will not not be held liable if a minimum of 2 hours check in time was not allowed and the customer misses the flight due to this. The company will not be held responsible if the passengers do not wait for their driver and arrange an alternative transport. No refund will be given in this case. The customers are responsbile for giving us their Pick up ‘IN THE UK’. Vogue Group Ltd t/a Vogue Chauffeurs uses its own vehicles but may use third party companies too.
There will be 50% surcharge on 25th, 26th, 31st December and 1st January. In an event of natural calamity such as flood, landslide, snow or other extreme weather conditions, the amount of surcharge will be notified to you during the booking process.